Just the Numbers

We do an online, confidential survey to all of our guests.  It has become one of our greatest resources into understanding “how” we are doing and “what” is working.

So, here’s our numbers (based on answers collected):

online-survey* 62.7% of our guests invited by friend/family member
* 100% of our guests enjoyed the experience at The Point
* 93.7% found us to be friendly
* 84.1% enjoyed the music
* 96.8% thought the message was relevant and mattered
* 90.5% would invite a friend to The Point

Age Breakdown of Guests:

3.2% – under 18
17.7% – ages 19-24
37.1% – ages 25-34
22.6% – ages 35-44
14.5% – ages 45-54
4.8% – ages 55+

How are your numbers?  Do you track your progress?

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